Refund and Returns Policy

# Refund and Returns Policy

Welcome to **Toyzone**! We want you and your children to be completely satisfied with every purchase. If you are not entirely happy with your order, we are here to help.

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## 1. Return Window
Our return policy lasts **7 days** from the date you receive your order. If 7 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

## 2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
– The toy/product must be **unused**, unwashed, and in the exact condition that you received it.
– It must be in its **original packaging**, including all accessories, manuals, tags, and box intact.
– Proof of purchase (Order ID or Invoice receipt) is required.

## 3. Non-Returnable Items
The following items cannot be returned or refunded:
– Clearance or final sale items (unless received defective or damaged).
– Gift cards.
– Products damaged due to customer misuse, battery leakage, or normal wear and tear.

## 4. Damaged, Defective, or Wrong Products
We take extra care in quality checks and packaging. However, if you receive a damaged, defective, or incorrect item:
– Please contact us within **48 hours** of delivery.
– Share clear photos or a short unboxing video showing the issue along with your Order ID at **support@toyzone.in**.
– Upon verification, we will arrange a free replacement or full refund.

## 5. Return Process
1. Email our support team at **support@toyzone.in** with your Order ID and reason for return.
2. Once approved, our team will share the return pickup details or shipping instructions.
3. Pack the product securely in its original packaging to prevent damage during transit.

## 6. Refund Process
– Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– **Prepaid Orders:** Approved refunds will be credited back to your original payment method (Credit Card, Debit Card, UPI, Net Banking) within **5–7 business days**.
– **Cash on Delivery (COD) Orders:** Refunds will be transferred to your provided UPI ID or Bank Account within **5–7 business days** after inspection.

## 7. Return Shipping Costs
– If the return is due to a damaged, defective, or wrong item sent by us, Toyzone will cover the full return shipping cost.
– If you are returning an item due to a personal preference or change of mind, return shipping fees may be deducted from your final refund amount.

## 8. Contact Us
For any queries or help regarding refunds and returns, feel free to reach out:
– **Email:** support@toyzone.in
– **Phone / WhatsApp:** +91-XXXXXXXXXX
– **Website:** https://toyzone.ayushyam.in